Privacy Policy

01 / The Short Version

The Short Version

02 / Who We Are

Who We Are

CFCX Work ("we," "us," "our") operates cfcx.work and is part of the CFCX ecosystem operated by CFCX Studio, LLC. We provide NetSuite advisory and implementation services for mid-market teams.

This Privacy Policy applies to cfcx.work and governs how we handle your information when you visit our website or engage our services.

03 / Information We Collect

Information We Collect

Information You Provide

• Contact Information: Name, email address, company name, and any other information you submit through contact forms or direct emails
• Service Information: Details you provide when engaging our consulting services
• Communication Records: Content of emails, messages, and any attachments you send us
• Email Subscriptions: If you subscribe to NetSuite Release Notes updates, we collect and store your email address to send you notifications

Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Technical Data: IP address, approximate geographic location (city/country level)

04 / How We Use Your Information

How We Use Your Information

We use collected information to:

• Respond to inquiries and provide customer support
• Deliver NetSuite consulting and development services
• Send service-related communications
• Send email notifications about new or updated NetSuite release notes to subscribers
• Analyze website usage and improve our services
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not use your information for targeted advertising.

05 / Cookies and Tracking Technologies

Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site. We use Google Analytics to measure site traffic and usage patterns. Google Analytics uses cookies to collect anonymous usage data.

Most browsers allow you to control cookies through settings. Disabling cookies may affect site functionality.

06 / Data Sharing and Disclosure

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

• Service Providers: Third parties that help us operate our business (hosting, email, analytics)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our users

07 / Email Subscriptions

Email Subscriptions

You may subscribe to receive email notifications about new or updated NetSuite release notes. When you subscribe:

• Your email address is stored with our email delivery provider, Resend, in a subscriber audience list
• You will receive a welcome confirmation email immediately upon subscribing
• You will receive periodic update notifications when new release notes are published
• We do not share your email address with any other third parties for marketing purposes

Unsubscribing: Every notification email includes an unsubscribe link. Clicking it immediately removes you from future notifications. You can also request removal by contacting us at hello@cfcx.work.

08 / Browser Extensions

Browser Extensions

CFCX Work develops browser extensions to enhance productivity. All CFCX browser extensions follow these privacy principles:

• No Data Collection: Our extensions do not collect, transmit, or share any data with our servers
• Local Storage Only: Any data stored is kept locally in your browser using Chrome's storage API and never leaves your device
• Minimal Permissions: Extensions only request permissions necessary for their functionality and only access sites relevant to their purpose
• No Analytics or Telemetry: Our extensions contain no tracking, analytics, or telemetry of any kind
• All Processing is Local: All data processing happens entirely within your browser

Freshdesk Ticket Exporter

This extension exports Freshdesk support tickets to JSON, CSV, or PDF format. Here's how it handles your data:

• Data Accessed: The extension accesses your Freshdesk account via the official Freshdesk REST API to retrieve tickets, conversations, and attachment metadata for the company you select. This data is used solely to generate the export file you requested.
• Credentials: You provide your Freshdesk subdomain and API key to authenticate. Your API key is used only for the current session and is not permanently stored. Only your subdomain preference is saved locally for convenience. Credentials are never transmitted to any server other than Freshdesk.
• Data Processing: All data processing occurs entirely within your browser. Ticket data is fetched directly from Freshdesk to your browser, formatted into your chosen export format, and downloaded to your local machine. No ticket data is ever sent to CFCX servers or any third party.
• Permissions: The extension requires host permission for *.freshdesk.com to make API calls to your Freshdesk account. It also uses Chrome's storage API to save your subdomain preference. No other permissions are requested or required.

Individual extension listings in the Chrome Web Store may contain additional details specific to that extension. If you have questions about how a specific extension handles data, please contact us.

09 / Third-Party Services

Third-Party Services

Our website may use or integrate with:

• Cloudflare: CDN, security, and analytics
• Google Fonts: Web typography
• Resend: Email delivery for release notes subscription notifications. Your email address is stored in Resend's audience system when you subscribe. Resend handles unsubscribe requests automatically. See Resend's Privacy Policy
• Email Services: For contact form processing

These services have their own privacy policies governing their use of your data.

10 / Data Retention

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Contact and communication records are typically retained for the duration of our business relationship plus 3 years. Analytics data is retained in aggregate form.

11 / Data Security

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS), secure hosting infrastructure, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12 / Your Rights

Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at hello@cfcx.work. We will respond within 30 days.

13 / California Residents

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected, the right to delete, and the right to opt-out of sales. As noted above, we do not sell personal information. To exercise your CCPA rights, contact us at hello@cfcx.work.

14 / International Data Transfers

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our website, you consent to this transfer. We take steps to ensure your data receives adequate protection.

15 / Children's Privacy

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

16 / Changes to This Policy

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

17 / Contact Us

Contact Us

Questions, concerns, or requests regarding this Privacy Policy: